The way new staff members are introduced to the organisation through an Induction process, their tasks and their colleagues plays a vital part in settling them in successfully and helping them begin working efficiently as quickly as possible.
Most labour turnover is among new employees. Having new starters join and then disappear shortly after being trained wastes time and money and puts an extra burden on long term-staff who have to cope with the extra workload while the post is vacant.
A good induction process, which explains how the organisation works, what the individual’s role is and what performance levels are required of them, can help keep this turnover to a minimum. Induction builds on the positive attitude of successful candidates and gives out a message that the organisation supports its staff.
Using National Occupational Standards assists in developing a good induction process because it helps convey clearly what an individual’s job entails and the standards they are expected to achieve.
It can also help new starters identify the skills they will need to progress to other jobs in the organisation, encouraging them to regard the job as a long term commitment.
Steps to take:
Step 1 Explain the job
As part of the induction process, give the new post-holder a copy of their role profile and copies of the relevant units of National Occupational Standards that relate to the activities in their role profile.
Explain the role profile and the relevance of the National Occupational Standards to them so they can understand what is expected of them and what they need to know if they are to do their job well.
Step 2 Identify any training needs
Spend some time with the individual exploring how confident they are with the activities, knowledge and skills required for the role. This will help to identify any skills development needs at an early stage.
Step 3 Address training needs
Plan a development programme for each new starter to address any gaps in their skills or knowledge.
It might also be helpful to show new starters other role profiles so that they can start to see what skills they will need to develop if they want to move from one job to another.